Terms of use

GENERAL CONDITIONS - BABYLON SCIENCES SA

1. PREAMBLE
The naturalshelter.ch website has been developed and is operated by Babylon Sciences SA (registered with the commercial register of the Canton of Vaud, Switzerland, under the number (IDE / UID) CHE-361.215.749).
On the other hand, the following general conditions of sale apply exclusively in their version valid at the time of placing the order (hereinafter "GTC"). We do not recognize the divergent conditions on your part. You have the option of saving or printing these general conditions, it being specified that both saving and printing this document are your sole responsibility.
We reserve the right to supplement, modify or cancel the GTC at any time.

 

2. GENERAL CONDITIONS OF USE
The terms and conditions set out here serve as a basis for the use of the naturalshelter.ch site and for the purchase of products or services on said site. By purchasing products from the Natural Shelter online store, you confirm that you have read and accepted our Terms and Conditions. 

 

3. LEGAL CONDITIONS
Babylon Sciences SA is legally authorized to market the products offered on naturalshelter.ch. However, it is impossible for us to be somethe exact legal status of our products in other countries due to the constant evolution of legislation in the field. Consequently, we cannot provide information on this subject, nor ensure the legal character of our products outside Switzerland. You thus accept the responsibility of informing yourself, before ordering, of the legal status of each of the products you wish to order as well as the legality of the importation into your country of such products.
All the information that we communicate in particular but not only on naturalshelter.ch, social networks, newsletter or blogs are in no case requests to consume and / or buy.
We cannot guarantee that all the information on naturalshelter.ch is systematically up to date or complete.

 

4. OFFER AND CONCLUSION OF THE CONTRACT
By clicking on the "Confirm payment" button, you place an order for the items in your shopping cart. We will confirm that we have received your order by email immediately after clicking on the “Confirm payment” button. With the receipt of the order confirmation, a contract takes effect. The contract arises under the conditions (price, quantity, shipping costs, deposit and recovery costs, voucher, gift voucher) valid in the corresponding offer.
We do not require a minimum order amount.

 

5. RAW MATERIALS, CRUDE EXTRACTS AND BABYLON SCIENCES SA PRODUCTS
You assume full responsibility for bodily injury, damage, punitive measures, loss of profit or income, loss of use of a product or equipment and any loss of property which may result from the acquisition, use or misuse of a Babylon Sciences SA product. Babylon Sciences SA, its owners, agents and employees cannot be held responsible for the actions of the client.

5.1 RAW MATERIALS AND CRUDE EXTRACTS FROM BABYLON SCIENCES SA
Babylon Sciences SA specializes in the production and marketing of raw materials and raw extracts, which are suitable for the production of various natural products, based on tobacco substitute, preparations of food supplements, cosmetic products and well- be. Raw materials and raw extracts are generally not suitable for ingestionand Babylon Sciences SA explicitly discourages such projects. We also advise against the unauthorized use or use of our raw materials and extracts, any illegal use and any use of our extracts and raw materials is at your own risk.

5.2 LIMITATIONS ON THE APPLICATION OF OUR PRODUCTS, RAW MATERIALS AND CRUDE EXTRACTS
Our products and extracts, as well as our raw materials, are neither drugs and / or have no medical value as such.
They should not be used as a substitute for the drug. We also do not advise anyone to end their medical treatment for CBD, or to act contrary to a medical recommendation.

 

6. DELIVERY CONDITIONS
The items offered are always in stock; We ship within 24 hours of receipt of payment, except weekends and Swiss public holidays. If an item is not available in the short term, we will contact you and you will be informed of the status of your order. The shipping process will only start once payment has been received, thus the delivery time is not valid until this moment.

 

7. PRICE
The statutory value added tax is already included in the sales price indicated, while the final price of an order plus shipping costs will be charged.

 

8. SHIPPING COSTS
Shipping costs are calculated based on weight and destinationof the shipment concerned.

 

9. PAYMENT METHODS AND PAYMENT METHODS

9.1 SWITZERLAND
Payment can be made by invoice at 30 days, Twint or bank transfer. We are working on adding payment method (s). 

9.2 OUTSIDE SWITZERLAND
Only bank transfer is accepted at this stage for payments made outside of Switzerland. We are working on adding payment method (s).

10. GUARANTEE
You agree to check the goods upon receipt of the shipment and report any apparent defects immediately, but no later than 48 hours at the following address: hello@naturalshelter.ch.

 

11. REPLACEMENT / REFUND POLICY

Our return / replacement policy can be found here and is an integral part of these General Conditions. 

11.1 BREAKAGE
Transport damage must be reported no later than 48 hours after receipt of the goods, after this time the request for free replacement will be extinguished.

11.2 NON-RECEPTION
In the event of non-receipt of the goods, we will send you a replacement on condition that we have mentioned this explicitly and in writing. You have one month to report the non-receipt of your order
11.3 REFUND 
To be eligible for a refund, we must have received the returned product within 30 calendar days of your purchase. The product must be in the same condition as the one in which you received it. If the returned product is received after 30 calendar days, you will not be eligible for a refund.
After receiving your item, our team will review and process it for a refund. The money will be refunded to you according to the original payment method you used when purchasing, unless requested otherwise.

 

12. FORCE MAJEURE 
We will not have failed in our contractual obligations insofar as the execution would be hindered, delayed or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible fact or circumstance, external to Babylon Sciences SA unpredictable, inevitable, independent of our will and which cannot be by the latter, despite all efforts reasonably possible. 
In case of force majeure we will notify you within 5 days of the date on which we become aware of it. The two parties will then approach, within 10 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. 
Expressly considered as force majeure or fortuitous events, in addition to those usually retained by case law: blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, termination of telecommunications networks or difficulties specific to telecommunications networks external to customers.

 

13. DATA PROTECTION
Discretion in order processing and customer service are top priorities with us. Babylon Sciences SA guarantees that the collection, processing and use of personal data comply with the provisions of Swiss data protection law and legal standards.

 

14. APPLICABLE LAW 
These General Conditions and the contracts which are concluded on the basis of these General Conditions are subject to Swiss law. The place of jurisdiction is Lausanne. We reserve the right to act with the competent court of your domicile or registered office if you are a company. 
In the event of a dispute, you should first contact Babylon Sciences SA to find an amicable solution.
In the event that specific provisions of these general conditions of contract are invalid in whole or in part, the validity of the other provisions will not be affected. Provisions that are totally or partially invalid would be replaced by provisions whose content is as close as possible to the provision that has become invalid.

 

15. ORIGINAL TEXT 
The general conditions are written in French. In case of contradiction, the French version prevails.

If you have any questions or comments, please don't hesitate to contact us.
E-Mail: hello@naturalshelter.ch

    Tel: +41 21 588 17 17 (Monday to Friday: 9:00 a.m. to 6:00 p.m.)