Terms of use

GENERAL CONDITIONS – BABYLON SCIENCES LTD

  1. PREAMBLE
    The naturalshelter.ch site was developed and is operated by Babylon Sciences SA, Avenue du Lavaux 77,1009 Pully,Suisse. On the other hand, the following general conditions of sale apply exclusively in their version valid at the time of placing the order (hereinafter "GTC"). We do not recognize divergent terms on your part. You have the option of saving or printing these general conditions, it being specified that both the saving and the printing of this document are your sole responsibility.

We reserve the right to supplement, modify or cancel the T&Cs at any time.

All disputes will be handled in the EU.

  1. TERMS OF SERVICE
    The terms and conditions set out here serve as the basis for the use of the naturalshelter.ch site and the purchase of products or services on said site. By purchasing products from the Natural Shelter online store, you confirm that you have read and accepted our Terms and Conditions.

 

  1. LEGAL CONDITIONS
    Babylon Sciences LTD is legally authorized to market the products offered on naturalshelter.ch. However, it is impossible for us to be certain of the exact legal status of our products in other countries due to constantly changing legislation in the industry. Therefore, we cannot provide information on this subject, nor ensure the legality of our products outside Switzerland. You thus accept the responsibility of having informed yourself, before ordering, of the legal status of each of the products you wish to order as well as the legality of the importation into your country of such products.
    All the information that we communicate in particular but not only on naturalshelter.ch, social networks, newsletters or blogs are in no way solicitations to consume and/or buy.
    We cannot guarantee that all information on naturalshelter.ch is always up-to-date or complete.

 

  1. OFFER AND CONCLUSION OF CONTRACT
    By clicking on the "Validate payment" button, you place an order for the items in your shopping cart. We confirm receipt of your order by e-mail immediately after clicking on the “Confirm payment” button. With receipt of the order confirmation, a contract comes into effect. The contract arises under the conditions (price, quantity, shipping costs, deposit and collection costs, voucher, gift certificate) valid in the corresponding offer.
    We do not require a minimum order amount.

 

  1. BABYLON SCIENCES LTD RAW MATERIALS, RAW EXTRACTS AND PRODUCTS
    You assume full responsibility for personal injury, property damage, punitive action, loss of profits or revenue, loss of use of any product or equipment and any loss of property that may result from the acquisition, use or misuse of a Babylon Sciences LTD product. Babylon Sciences LTD, its owners, agents and employees cannot be held responsible for the actions of the customer.


5.1 BABYLON SCIENCES LTD RAW MATERIALS AND RAW EXTRACTS
Babylon Sciences LTD specializes in the production and marketing of raw materials and raw extracts, which are suitable for the production of various natural, tobacco substitute products, dietary supplement preparations, cosmetics and wellness products. be. Raw materials and raw extracts are generally not suitable for ingestion and Babylon Sciences LTD explicitly discourages such projects. We also advise against the use or unauthorized use of our raw materials and extracts, any illegal use and any use of our extracts and raw materials is at your own risk.

5.2 LIMITATIONS ON THE APPLICATION OF OUR PRODUCTS, RAW MATERIALS AND RAW EXTRACTS
Our products and extracts, as well as our raw materials, are neither medicines and/or have no medical value as such.
They should not be used as a substitute for drugs. We also do not advise anyone to discontinue their medical treatment in favor of CBD, or to act contrary to medical advice.

 

  1. TERMS OF DELIVERY
    The items offered are always in stock; We ship within 24 hours of receipt of payment, except weekends and Swiss public holidays. If an item is not available at short notice, we will contact you and let you know the status of your order. The shipping process will only begin once payment has been received, so the delivery time only counts from that moment.

 

  1. PRICE
    The statutory value added tax is already included in the stated sales price, while the final price of an order plus shipping costs will be charged.

 

  1. SHIPPING COSTS
    Shipping costs are calculated based on the weight and destination of the shipment concerned.

 

  1. PAYMENT METHODS AND PAYMENT METHODS

9.1 SUISSE
Payment can be made by 30-day invoice, Twint or bank transfer. We are working on adding payment method(s).

9.2 OUTSIDE SWITZERLAND
Only bank transfer is accepted at this stage for payments made outside of Switzerland. We are working on adding payment method(s).

  1. GUARANTEE

You agree to check the goods upon receipt of the shipment and to immediately report visible defects, but at the latest within 48 hours to the following address: hello@naturalshelter.ch.

 

  1. REPLACEMENT/REFUND POLICY

Our return/replacement policy can be found here and forms part of these Terms and Conditions.

11.1 BREAKAGE

Transport damage must be reported no later than 48 hours after receipt of the goods, exceeded this period the request for free replacement will be extinguished.

11.2 NON-RECEPTION
In the event of non-receipt of the goods, we will send you a replacement provided that we have mentioned it explicitly and in writing. A period of one month is granted to you to report the non-receipt of your order.

11.3 REFUND

To be eligible for a refund, we must have received the returned product within 30 calendar days of your purchase. The product must be in the same condition in which you received it. If the returned product is received after 30 calendar days, you will not be eligible for a refund.

After receiving your item, our team will review and process it with a view to refunding you. Money will be refunded to you in the original form of payment you used when purchasing, unless otherwise requested.

 

  1. FORCE MAJOR
    We will not have failed in our contractual obligations insofar as the execution would be hindered, delayed or prevented by a fortuitous event or force majeure. Any irresistible fact or circumstance outside Babylon Sciences LTD that is unforeseeable, unavoidable, independent of our will and which cannot be done by the latter, despite all reasonably possible efforts, will be considered as fortuitous event or force majeure.
    In the event of force majeure, we will notify you within 5 days of the date on which we become aware of it. The two parties will then come together, within 10 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued.
    The following are expressly considered as cases of force majeure or fortuitous events, in addition to those usually retained by case law: the blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

 

  1. DATA PROTECTION
    Discretion in order processing and customer service are top priorities with us. Babylon Sciences LTD guarantees that the collection, processing and use of personal data complies with the provisions of Swiss data protection law and legal standards.

 

  1. APPLICABLE RIGHT
    These General Conditions and the contracts which are concluded on the basis of these General Conditions are subject to Swiss law. The place of jurisdiction is Lausanne. We reserve the right to take action before the competent court of your domicile or registered office if you are a company.
    In the event of a dispute, you first contact Babylon Sciences LTD to find an amicable solution.
    In the event that specific provisions of these general conditions of contract are invalid in whole or in part, the validity of the other provisions shall not be affected. Provisions that are totally or partially invalid would be replaced by provisions whose content is as close as possible to the provision that has become invalid.

 

  1. TEXTS ORIGINAL
    The general conditions are written in French. In case of contradiction, the French version prevails.

    If you have any questions or comments, please do not hesitate to contact us.
    Email: hello@naturalshelter.ch

Tel.: +41 21 588 17 17 (Monday to Friday: 9 a.m. to 6 p.m.)